What happens if an event is cancelled or postponed?
If an event is cancelled, all ticket buyers will receive a full refund, including shipping costs.
If an event is postponed, we follow the policy set out by the event organiser. Tickets are usually valid for the new date.
What happens if a customer does not get in to the venue?
If a customer has any problems with their tickets, we urge them to contact us immediately on our event day hotline. We are often able to find replacement tickets right away, and in the rare instances we are not able to, customers receive a full refund.
The event organiser has said that tickets purchased on resale sites will not be valid for entry, how can customers be sure they will get into the event?
The tickets sold on our platform are genuine tickets that have been sold on by the original ticket purchaser in good faith. Event organisers sometimes make claims that they will deny entry to people who have purchased resold tickets. These types of entry restrictions are highly unfair and in our view, unenforceable and illegal. Thankfully these situations are rare, and all orders are backed by our guarantee.
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